Everything you need to know - our holiday offers in Oetz All Suite Resorts

Which terms of cancellation do apply for my booking?

22.03 - 22.12.23: 14 days before arrival
22.12 - 07.01.24: 60 days before arrival
08.01 - 09.02.24: 14 days before arrival
10.02 - 04.03.24: 60 days before arrival
05.03 - 22.12.24: 14 days before arrival

Thereafter 100% for the entire stay.

Please note that reservations can only be cancelled in written.

We recommend you to take a travel cancellation insurance with „Europäische Reiseversicherung“ which you can find here.

More information: Information sheet HotelstornoPlus | Info sheet Hotel Cancellation Premium.

When can I check-in?

Your apartment will be ready for you on the day of arrival from 3.00 pm. Please vacate your apartment on departure day by 10.00 am.

What are the opening hours of the spa area?

SUMMER:

pool and natural swimming pond
08.00 am – 08.00 pm

spa area
04.00 pm – 08.00 pm

panorama saunas and nude spa area
04.00 pm – 08.00 pm

WINTER:

heated pool
08.00 am – 08.00 pm

spa area
03.00 pm – 08.00 pm

panorama saunas and nude spa area in winter
03.00 pm – 08.00 pm

The saunas are available in a limited capacity during the low season.

Which is included in the service package?

With our service package you are provided with bed linen and towels upon arrival. Furthermore, basic equipment of cleaning materials, toilet paper and kitchen roll is provided in your apartment. You also receive a starter pack including coffee, tea, salt and pepper. Of course, the final cleaning of your apartment is also included in the package.

€ 60,00 for Apartment 1 Bedroom
€ 75,00 for Apartment 2 Bedrooms
€ 90,00 for Apartment 3 Bedrooms
€ 100,00 for Apartment 4 Bedrooms

How are the terms of payment?

Non-refundable rate:
Your stay includes accommodation at the current best available rate.
Free cancellation is not possible and 100% of the total amount must be paid at the time of booking.
We recommend purchasing travel insurance at the time of booking.

Flexible Rate:
A credit card guarantee is required for flexible rate bookings.
Your credit card will not be charged at the time of booking but will be held as a guarantee.
Full payment is due by the appropriate cancellation deadline.

In case of cancellation outside the cancellation deadlines or no-show, we take the liberty to charge or invoice the total amount from the given credit card.

You are welcome to do this by credit card (Mastercard, Visa, Diners Club/Discover, American Express, Union Pay, JCB, Maestro and V Pay) or by bank transfer.

Our bank details:
BTV Innsbruck
All-Suite Resorts - Österreich GmbH, Resort Oetz
IBAN: AT22 1640 0001 4016 6057
BIC: BTVAAT22

How is my apartment equipped?

BRIGHT LIVING AREA

combined kitchen and living room with dining table
parquet floors
living area with sofa bed
satellite TV
free WIFI
balcony or terrace with fascinating view

SPACIOUS BED- AND BATHROOMS

separable beds in the bedrooms
safe
modern bathrooms with tub/shower/toilet or shower/toilet
hair-dryer
towels and bed clothes
wellness bag with bathrobe, slippers and towel

FULLY EQUIPPED KITCHEN

dish-washer
refrigerator
glass-ceramic cooktop
combination microwave oven
pots
tableware
cutlery
filter coffee machine
toaster

Is it possible to have bed clothes and towels changed?

Of course! We gladly make your beds fresh and provide new towels and cozy bathrobes in your apartment.
For this service we charge the following fees:

Change of towels: € 8,00 per person/change
Change of bed clothes: € 15,00 per person/change
Change of bathrobes: € 12,00 per person/change

How much does the cleaning of my apartment during my holidays cost?

The costs for intermediate cleaning on request amount to:

€ 60,00 for Apartment 1 Bedroom
€ 75,00 for Apartment 2 Bedrooms
€ 90,00 for Apartment 3 Bedrooms
€ 100,00 for Apartment 4 Bedrooms

Are there any additional costs or taxes?

All taxes and fees are included in the apartment price, except the fee for final cleaning and tourism tax. Tourism tax is € 4,00 per person per night (from 15 years).

Is it possible to have an additional bed in the apartment?

We gladly arrange the sofa in your apartment as an additional bed. Per person/night we charge € 35.
Cots and high chairs are provided free of charge. Please inform us about your needs.

Can I take my dog with me?

We also welcome your four-legged friend. But it is required to inform us upon booking. We charge a fee of € 29.00 per day/dog exclusive pet food.

One dog is allowed in the Apartment 1 or 2 Bedroom(s),
two dogs are allowed in the Apartment 3 or 4 Bedrooms.

Can I charge my electric car at the All-Suite Resort?

Yes, you can charge your electric vehicle at one of our charging stations (for a fee). Please bring the charging cable for your e-car.

Where can I park my car?

Our resort has free parking for our direct bookers.

Where in Oetz can I go to eat out?

In Oetz you find a great variety of restaurants offering Mediterranean delicacies as well as authentic Tyrolean specialities. Enjoy sweet and savoury dishes all day long. Cafe Heiner, restaurant at the Posthotel Kassl, Achstüberl, Pizzeria Napoli, Seehäusl, Pizzeria Rustika, Blaue Goas and more are waiting with your favourite dishes.

Where can I go shopping?

Just a few metres from the All-Suite Resort you can find the Spar supermarket, offering all kinds of convenience goods . An M-Preis Shop can be found in the village centre. The Ötztal Bäck provides fresh bread and pastries and the confectionery Konditorei Heiner is waiting with self-made cakes and sweet temptations. Fresh organic products directly from the farm can be bought at the Griesserhof at the village entrance.

Also a pharmacy, sports and clothes shops and some more attractions can be found, strolling through the village.