You are packing your suitcases? Taking towels with you or not? Forgotten your toothbrush? You do not have to worry, as we have compiled a list of important questions and answers for you.
When can I check-in?
Your apartment will be ready for you on the day of arrival from 3.00 pm. Please vacate your apartment on departure day by 10.00 am.
What are the opening hours of the spa area?
pool and natural swimming pond in summer
08.00 am – 08.00 pm
heated pool in winter
08.00 – 10.00 am and 03.00 – 08.00 pm
panorama saunas and nude spa area
03.00 – 08.00 pm
08.00 am – 08.00 pm
What are the costs for final cleaning of my apartment?
The cleaning fee is graded according to apartment size:
€ 75,00 for Apartment 1 Bedroom
€ 95,00 for Apartment 2 Bedrooms
€ 115,00 for Apartment 3 Bedrooms
€ 135,00 for Apartment 4 Bedrooms
How is my apartment equipped?
BRIGHT LIVING AREA
- combined kitchen and living room with dining table
- parquet floors
- living area with sofa bed
- satellite TV
- free WIFI
- balcony or terrace with fascinating view
SPACIOUS BED- AND BATHROOMS
- separable beds in the bedrooms
- modern bathrooms with tub/shower/toilet or shower/toilet
- towels and bed clothes
- wellness bag with bathrobe, slippers and towel
FULLY EQUIPPED KITCHEN
- glass-ceramic cooktop
- combination microwave oven
- filter coffee machine
Is it possible to have bed clothes and towels changed?
Of course! We gladly make your beds fresh and provide new towels and cozy bathrobes in your apartment.
For this service we charge the following fees:
Change of towels: € 8,00 per person/change
Change of bed clothes: € 12,00 per person/change
Change of bathrobes: € 12,00 per person/change
Is the apartment cleaned during my stay?
We gladly clean your apartment during your stay.
€ 25,00 for Apartment 1 Bedroom
€ 50,00 for Apartment 2 Bedrooms
€ 75,00 for Apartment 3 Bedrooms
€ 100,00 for Apartment 4 Bedrooms
What about the deposit: How much is it and how can I pay?
As a confirmation of your booking, a deposit of 40 % of the total booking price is required. The payment can be made by credit card or by transfer to our bank account. Until seven days prior to arrival the remaining 60 % of the booking price are due. We will send you an email to remind you. For bookings made within seven days prior to arrival, the total sum is due upon booking.
We accept your credit card (Mastercard, Visa, Diners Club/Discover, Union Pay, JCB, Maestro und V Pay).
Our bank details:
All-Suite Resorts-Österreich GmbH
IBAN: AT 53 2050 3033 0224 7402
Tiroler Sparkasse Innsbruck
Are there any additional costs or taxes?
In our prices all taxes, except visitor’s tax, are included. The charge for final cleaning is charged additionally.
- Summer: The visitor’s tax is € 2.50 per person born in 2004 or before (dates valid in summer 2020) per night
- Winter: the tax will be € 3.50 per person/night born in 2004 or before
Is it possible to have an additional bed in the apartment?
We gladly arrange the sofa in your apartment as an additional bed. Per person/night we charge € 35.
Cots and high chairs are provided free of charge. Please inform us about your needs.
Can I take my dog with me?
We also welcome your four-legged friend. But only upon informing us prior to arrival.
We charge a fee of € 20.00 per day for your dog.
One dog is allowed in the Apartment 1 or 2 Bedroom(s),
two dogs are allowed in the Apartment 3 or 4 Bedrooms.
Can I charge my electric car at the All-Suite Resort?
Yes, you can charge your electric vehicle at our free charging station.
Which terms of cancellation do apply for my booking?
For bookings between 15.04.2020 and 30.11.2020:
Cancellations and changes to your booking can be made until 5 days prior to arrival free of charge.
For cancellations and changes made 5 days before arrival or less and no-shows, we charge 100 % of the total booking price.
For bookings after 01.12.2020 the following terms apply:
Cancellations and changes 3 months prior to arrival can be made free of charge.
For cancellations and changes made less than
90 days prior to arrival, we charge 40 % of the total booking price.
30 days prior to arrival, we charge 60 % of the total booking price.
7 days prior to arrival, we charge 100 % of the total booking price, the same applies for no-shows.
Where can I park my car?
You can park your car free of charge in our underground car parking space or in the adjacent parking space.
Where in Oetz can I go to eat out?
In Oetz you find a great variety of restaurants offering Mediterranean delicacies as well as authentic Tyrolean specialities. Enjoy sweet and savoury dishes all day long.
Cafe Heiner, restaurant at the Posthotel Kassl, Achstüberl, Jays, Pizzeria Napoli, Seehäusl, Pizzeria Rustika, Blaue Goas and more are waiting with your favourite dishes.
Where can I go shopping?
Just a few metres from the All-Suite Resort you can find the Spar supermarket, offering all kinds of convenience goods . An M-Preis Shop can be found in the village centre. The Ötztal Bäck provides fresh bread and pastries and the confectionery Konditorei Heiner is waiting with self-made cakes and sweet temptations. Fresh organic products directly from the farm can be bought at the Griesserhof at the village entrance.
Also a pharmacy, sports and clothes shops and some more attractions can be found, strolling through the village.
Is there a delivery service as well?
Pizza and pasta is delivered directly to your apartment door.
tel.: +43 660 7853807,
Traditional delicacies – sweet and savoury – from the heart of Tyrol.
Exquisite specialities from the region and the world are delivered to your apartment.