Which terms of cancellation do apply for my booking?

If you decide to book a stay at our resort the following policy applies:

For bookings and alterations to your booking made in the time before 03.12.2021 we charge the following fees:
until 6 days prior to arrival                             0 % cancellation fee
from 5 days prior to arrival                       100 % cancellation fee

For bookings and alterations to your booking made after 03.12.2021 we charge the following fees:
until 30 days prior to arrival                          0 % cancellation fee
from 29 to 15 days prior to arrival           40 % cancellation fee
from 14 to 8 days prior to arrival             60 % cancellation fee
from 7 days prior to arrival                      100 % cancellation fee


Please note that reservations can only be cancelled in written. Should there be another shutdown in Austria due to Corona (arrival is not possible due to closed borders, closed hotels, valley quarantine) of course there will be no costs for you. We recommend you to take a travel cancellation insurance with „Europäische Reiseversicherung

More information: Information sheet HotelstornoPlus | Info sheet Hotel Cancellation Premium.

When can I check-in?

Your apartment will be ready for you on the day of arrival from 3.00 pm. Please vacate your apartment on departure day by 10.00 am.

What are the opening hours of the spa area?

pool and natural swimming pond in summer
08.00 am – 08.00 pm

heated pool in winter
08.00 – 10.00 am and 03.00 – 08.00 pm

panorama saunas and nude spa area
03.00 – 08.00 pm

spa area
08.00 am – 08.00 pm

What are the costs for final cleaning of my apartment?

The cleaning fee is graded according to apartment size:

€ 95,00 for Apartment 1 Bedroom
€ 120,00 for Apartment 2 Bedrooms
€ 150,00 for Apartment 3 Bedrooms
€ 175,00 for Apartment 4 Bedrooms

How is my apartment equipped?


  • combined kitchen and living room with dining table
  • parquet floors
  • living area with sofa bed
  • satellite TV
  • free WIFI
  • balcony or terrace with fascinating view



  • separable beds in the bedrooms
  • safe
  • modern bathrooms with tub/shower/toilet or shower/toilet
  • hair-dryer
  • towels and bed clothes
  • wellness bag with bathrobe, slippers and towel



  • dish-washer
  • refrigerator
  • glass-ceramic cooktop
  • combination microwave oven
  • pots
  • tableware
  • cutlery
  • filter coffee machine
  • toaster

Is it possible to have bed clothes and towels changed?

Of course! We gladly make your beds fresh and provide new towels and cozy bathrobes in your apartment.
For this service we charge the following fees:

Change of towels: € 8,00 per person/change
Change of bed clothes: € 15,00 per person/change
Change of bathrobes: € 12,00 per person/change

Is the apartment cleaned during my stay?

We gladly clean your apartment during your stay. 

€ 95,00 for Apartment 1 Bedroom
€ 120,00 for Apartment 2 Bedrooms
€ 150,00 for Apartment 3 Bedrooms
€ 175,00 for Apartment 4 Bedrooms

What about the deposit: How much is it and how can I pay?

As a confirmation of your booking, a deposit of 40 % of the total booking price is required. The payment can be made by credit card or by transfer to our bank account. Until seven days prior to arrival the remaining 60 % of the booking price are due. We will send you an email to remind you. For bookings made within seven days prior to arrival, the total sum is due upon booking.
We accept your credit card (Mastercard, Visa, Diners Club/Discover, Union Pay, JCB, Maestro und V Pay).

Our bank details:

Tiroler Sparkasse Innsbruck
All-Suite Resort Oetz
IBAN: AT 53 2050 3033 0224 7402

Are there any additional costs or taxes?

In our prices all taxes, except visitor’s tax, are included. The charge for final cleaning is charged additionally.

  • Summer: The visitor’s tax is € 3.50 per person born in 2005 or before per night

Is it possible to have an additional bed in the apartment?

We gladly arrange the sofa in your apartment as an additional bed.  Per person/night we charge € 35 (during off-season/Easter/early summer and autumn) or € 45,00 (Christmas, New Year, in summer and winter). Cots are provided for a fee of € 50,00 and high chairs for a fee of € 30,00 per stay. Please inform us about your needs.


Can I take my dog with me?

We also welcome your four-legged friend. But only upon informing us prior to arrival.
We charge a fee of € 20.00 per day for your dog.

One dog is allowed in the Apartment 1 or 2 Bedroom(s),
two dogs are allowed in the Apartment 3 or 4 Bedrooms.

Can I charge my electric car at the All-Suite Resort?

Yes, you can charge your electric vehicle at our free charging station.

Where can I park my car?

Booking directly with our resort, you can park your car free of charge in our underground car park. There you will also find an electric charging station.

Where in Oetz can I go to eat out?

In Oetz you find a great variety of restaurants offering Mediterranean delicacies as well as authentic Tyrolean specialities. Enjoy sweet and savoury dishes all day long.
Cafe Heiner, restaurant at the Posthotel Kassl, Achstüberl, Jays, Pizzeria Napoli, Seehäusl, Pizzeria Rustika, Blaue Goas and more are waiting with your favourite dishes.

Where can I go shopping?

Just a few metres from the All-Suite Resort you can find the Spar supermarket, offering all kinds of convenience goods . An M-Preis Shop can be found in the village centre. The Ötztal Bäck provides fresh bread and pastries and the confectionery Konditorei Heiner is waiting with self-made cakes and sweet temptations. Fresh organic products directly from the farm can be bought at the Griesserhof at the village entrance.

Also a pharmacy, sports and clothes shops and some more attractions can be found, strolling through the village. 

Is there a delivery service as well?

Pizza and pasta is delivered directly to your apartment door.

Pizzeria Rustika
tel.: +43 660 7853807,


Restaurant Gipfelstube
Traditional delicacies – sweet and savoury – from the heart of Tyrol.


Delikatessen Plangger
Exquisite specialities from the region and the world are delivered to your apartment.