PREVENTIVE MEASURES AT THE RECEPTION

• disinfectant dispenser at the entrance with the invitation to disinfect the hands upon entering the hotel
• security screen between the guests and staff at the reception
• staff members are regularly washing their hands and using a hand disinfectant
• the pens used to fill in the guest form are disinfected after each use
• all neuralgic surfaces, door handles and lifts are disinfected several times a day
• information on the hygiene regulations (social distancing, hand washing, disinfection) are displayed on several places of the building
• limitation of persons transported with the lift at a time
• key cards are disinfected prior to issuing
• the keypad of the card terminal is disinfected before usage

PREVENTIVE MEASURES IN THE APARTMENTS

• no coverlets on the beds and no pillows for decoration
• free hand disinfection solution and tips for hand cleaning
• use of disinfecting cleaning agents
• disinfection of surfaces and the remote control
• apartments are cleaned and occupied only after 24 hours of vacancy, if possible
• staff members are regularly washing their hands and using a hand disinfectant
• cleaning staff are wearing a face mask, during cleaning activity in your apartment

PREVENTIVE MEASURES IN CATERING

• breakfast is brought to your apartment in boxes
• tables are assigned to guests and arranged in adequate distance
• cruets are handed out upon request and disinfected after use
• tables without table linen are disinfected after every guest
• no sitting at the bar
• staff members are regularly washing their hands and using a hand disinfectant

PREVENTIVE MEASURES IN THE WELLNESS/SPA AREA

• measures comply with hygiene regulations for spa facilities at all times
• use of disinfecting cleaning agents and antiviral detergents for bath towels and bathrobes
• disinfectant solution dispenser at the entrance and tips for hand cleaning
• information on number of persons allowed in the swimming pond, the pool and the saunas
• reduction of loungers, to guarantee a minimum distance of 1 metre
• no sauna buckets
• no self-service snacks and drinks
• staff members are regularly washing their hands and using a hand disinfectant