GOOD TO KNOW

CHECK-IN/OUT:

3 pm on the day of arrival
10 am on the day of departure

SPA HOURS:

The pool in summer & the natural pool
(natural swimming pool is closed in winter)
8.00 am – 8.00 pm

The pool in winter
8.00 – 10.00 am & 3.00 – 8.00 pm

Textile-free spa area
3.00 – 8.00 pm

Textile spa area
8.00 am – 8.00 pm

Panoramic saunas
3.00 to 8.00 pm

FINAL CLEANING:

€  75 for 1-bedroom apartments
€  95 for 2-bedroom apartments
€ 115 for 3-bedroom apartments
€ 135 for 4-bedroom apartments

TOWEL AND LINEN SERVICE:

Changing of towels: € 8 per person/changing
Changing of bedclothes: € 12 per person/changing
Changing of bathrobes: € 8 per person/changing

Intermediate cleaning:
€ 25 for a one-bedroom apartment
€ 50 for a two-bedroom apartment
€ 73 for a three-bedroom apartment
€ 100 for a four-bedroom apartment

Apartments

BANK DETAILS:

All-Suite Resorts-Österreich GmbH
IBAN: AT 53 2050 3033 0224 7402
BIC: SPIHAT22XX
Tiroler Sparkasse Innsbruck

VISITOR’S TAX:

Summer: € 2.50 for guests 16 and over
Winter: € 3.00 for guests 16 and over

ADDITIONAL BED:

€ 25 per person and night
Cot + highchair: Free of charge

DOGS:

Allowed only upon request, € 20 per day

E-CHARGING STATION:

You can charge your battery of your e-car at our house 

PAYMENT:

A deposit of 20 % of the booking sum is required to confirm booking. Payment can be made by bank transfer or credit card. 
An authorisation hold for the deposit amount of € 500 (against damages) will be placed on your payment method. The hold on your credit card will be automatically released after you check out.

CANCELLATION:

In the event of cancellation or changes three months prior to the date of arrival, deposits are fully refundable and no additional fees will be charged.

In the event of cancellation or changes from 90 days prior to the date of arrival, a cancellation fee of 20 % of the total booking sum will be charged.

In the event of cancellation or changes from 30 days prior to the date of arrival, a cancellation fee of 40 % of the total booking sum will be charged.

If a cancellation or change is received till 1 week prior to the date of arrival, a fee of 70 % of the booking sum will be charged. Cancellations or changes made in the week
prior to the arrival date, as well as no-shows, require payment of 100 % of the total booking sum.